Hover™ Warranty

HoverPro™ Warranty: Reliable Protection for Your Home's Gutters

Our Hover™continuous hanger™ systems will keep your gutter going strong and looking brand new. What’s more, with a warranty on performance that promises your gutters won’t clog, you can be sure that Alu-Rex products will help you protect the most expensive thing you own— your home.


WHAT’S INCLUDED

  • 25-year prorated warranty on performance: Gutters installed with the Hover™ system wont clog.
  • Lifetime Sturdiness Warranty: The Hover™ gutter fastening system wont warp or buckle.
  • Lifetime Manufacturing Warranty: The Hover™ gutter fastening systems will remain in good condition.


WHY TRUST ALU-REX PRODUCTS?

  • Proven Track Record: With nearly 20 years in the industry and over 300 million linear feet of products sold worldwide.
  • Customer Satisfaction: High satisfaction rates with next to no complaints.
  • Comprehensive Warranty: We offer one of the best warranties on the market.


MAINTENANCE

You may occasionally need to sweep or blow debris off the top of Alu-Rex products if the wind doesn’t. But it’s much easier than having to completely clean out your gutters several times a year! Removing snow from the roof is recommended periodically.


COMPREHENSIVE 360° LIMITED WARRANTY AND WHAT IT COVERS-

Alu-Rex Inc. proudly stands by the HoverPro™ product line, which is crafted with meticulous manufacturing processes and rigorous quality controls. The 360° Limited Warranty ensures that homeowners benefit from products that consistently deliver top-notch performance, reinforcing Alu-Rex’s commitment to quality and reliability.

Manufacturing Assurance: The HoverPro™ system is guaranteed for life against manufacturing defects when installed according to our specifications under normal conditions.

Sturdiness Guarantee: The system will not warp (excluding the gutter itself) if properly installed, with fastening every 24 inches using provided screws.

Performance Promise: The HoverPro™ line prevents gutter clogs and overflow from leaves and branches if installed per guidelines, with all openings larger than 7/64 square inches adequately sealed.


This comprehensive warranty highlights Alu-Rex's dedication to quality, providing homeowners with peace of mind and long-lasting protection with the HoverPro™ system.


WARRANTY TRANSFERABILITY-

  • The HoverPro™ limited warranty is transferable one time when the property is sold to a new owner.
  • The warranty remains valid under its original terms but does not extend beyond the initial warranty period upon transfer.


ACTIONS BY ALU-REX INC.-

  • Repair or Replacement: If a manufacturing defect is validated, Alu-Rex Inc. will either repair or replace the defective product at their discretion.
  • Refund Option: Alternatively, a refund for the purchase price of the originally installed defective product may be provided.
  • Labor Coverage for Obstructions: Alu-Rex will cover reasonable labor costs to clear obstructions in the gutter or downspout caused by product failure.
  • Liability Limitation: Alu-Rex's liability will not exceed the purchase price of the original product. Any additional costs and expenses are the owner's responsibility.


WARRANTY EXCLUSIONS-

  • Installation and Environmental Effects: DDamages from improper installation, surface changes due to environmental exposure, and blockages from unusual conditions are not covered.
  • Natural and Accidental Damage: The warranty excludes damage from severe weather, fire, structural changes, accidents, and major incidents.
  • Misuse and Alterations: Any misuse, neglect, unauthorized alterations, or modifications without Alu-Rex’s written consent will void the warranty.
  • Material Contact Corrosion: Corrosion due to contact with dissimilar materials or improper installation practices is not covered.


OTHER LIMITATIONS-

  • The warranty is valid for genuine HoverPro™ products only; verification is required.
  • Replacement products may differ slightly due to normal weathering.
  • Alu-Rex reserves the right to change or discontinue products without notice.
  • Direct contact with certain materials can cause corrosion; proper installation is essential.
  • Warranty voided by unauthorized repairs.


WARRANTY CLAIM SUBMISSION-

  • How to Submit: Claims must be written, including defect description, imagery, and purchase details.
  • Contact Details: Send claims to Alu-Rex Inc. via mail, fax, or email.
  • Processing: Alu-Rex will guide on any additional information or evidence required for processing the claim.



Contact Us

FAQs about HoverPro™ Warranty

  • Is the warranty transferable?

    Yes, the limited warranty is transferable one time when the property is sold. The warranty remains valid for the new owner within the original warranty period. This means that while ownership changes hands, the coverage continues under the same terms set out for the initial owner, ensuring the new owner can also benefit from the protection offered.

  • What actions will Alu-Rex Inc. take if there's a product defect?

    If you experience a defect in our product, Alu-Rex Inc. is committed to addressing the issue promptly and efficiently. Here's how we handle product defects:


    Notification and Validation: First, you need to notify us in accordance with the specified notice requirements. We will validate the complaint to confirm the defect.


    Resolution Options: Upon validation, Alu-Rex Inc. will take one of the following actions, at our discretion:

      - Repair the defective product.

      - Replace the defective product with new materials.

      - Refund the purchase price of the originally installed product found to be defective.


    Performance Failure Actions: If the product's failure leads to gutter or downspout obstructions, Alu-Rex Inc. will cover reasonable labor costs to clear these obstructions. Additional repairs or product replacements can also be provided under the same limitations.


    Cost and Expense Limitations: Our responsibility is limited to actions and expenses equating to the product's original purchase price; any extra costs are your responsibility.


    Warranty Continuity: In case of a repair or replacement, the warranty for the replacement or repaired product will extend only for the duration remaining under the original warranty.


    By following these steps, Alu-Rex Inc. ensures that every valid product defect is handled effectively, maintaining our commitment to quality and customer satisfaction.

  • What isn't covered by this warranty?

    The HoverPro™ system warranty excludes the following:


    1. The gutter components themselves.

    2. Damage from improper installation.

    3. Surface color changes due to weathering and environmental exposure.

    4. Accidental damage.

    5. Damage from snow or ice accumulation due to poor roof ventilation.

    6. Damage from rapid snow or ice movement on steep or metal roofs.

    7. Structural shrinkage or distortion.

    8. Damage from natural disasters like fires, storms, or earthquakes.

    9. Damage from exposure to harmful chemicals.

    10. Surface deterioration from air pollution.

    11. Misuse, abuse, or vandalism.

    12. Accumulation of mold and mildew.

    13. Costs for clearing blockages due to unusual conditions.

    14. Impact from foreign objects.

    15. Black streaks, known as tiger-stripes, on the gutter.

    16. Warping from exposure to excessive heat or reflective heat sources.

    17. Products altered without Alu-Rex Inc.'s authorization.

    18. Any causes beyond reasonable control.


    This summary clarifies the limitations of the warranty by specifying what is not included, ensuring homeowners are fully informed about the coverage provided.

  • What are other limitations of the warranty?

    These limitations are set to assure the performance and durability of your HoverPro™ system. Follow installation and maintenance guidelines to ensure full warranty benefits:


    1. Product Authenticity: The warranty is valid only for genuine HoverPro™ products by Alu-Rex. Ensure product authenticity for coverage.


    2. Aesthetic Variations: Expect differences in gloss and color in replacement products due to normal weathering; this is not covered under warranty.


    3. Product Changes: Alu-Rex may alter or discontinue products without notice. Unavailable products can be substituted with similar quality items during a warranty claim.


    4. Exclusive Warranty Terms: The warranty provided by Alu-Rex is the sole warranty. Other dealer or contractor warranties are not recognized.


    5. Debris Clearance: Debris may collect in sheltered areas; regular cleaning is necessary to maintain system efficiency.


    6. Corrosion Prevention: Prevent corrosion by avoiding contact of aluminum with dissimilar materials or runoff from such materials. Proper installation is key to preventing warranty voidance.

  • How do I submit a warranty claim?

    To submit a warranty claim, prepare a written notice that includes a picture and detailed description of the defect, the date the defect was discovered, the original installation date, a copy of the invoice, and the contact details for both the installer and yourself. Send your complete claim packet to ALU-REX INC., 2180 de la Rotonde Ave., Lévis (Quebec) G6X 2L8. Alternatively, you may fax the documents to 1-888-909-2248 or email them to contact@alu-rex.com. Alu-Rex will review your submission and inform you if any additional information or physical evidence is needed to process your claim.

A black gutter on the side of a house next to a ladder

Secure Your Home's Future with Our Reliable Warranty

Safeguard your home's value and integrity with our robust warranty coverage designed to provide lasting peace of mind. At Precision Gutters, we are committed to offering top-tier services that include gutter replacement, installation, repair, and cleaning, along with innovative permanent lighting systems to illuminate your property beautifully. Our expert team ensures that your gutters remain clear and efficient, while our permanent lighting solutions add a touch of elegance and functionality to your property. Trust in our craftsmanship and dedication to customer satisfaction. Reach out to us today to explore our services.